If you entered an Event Code, you may be asked for a password. The password is the same as your event code. You will have to enter it once as an event code then a second time as a password. Please pay special attention entering the password as it is CASE sensitive (all capitalized).
I don’t have an Event Code; do I need one?
Some photos require an Event Code and some do not. Refer to the list below.
EVENT CODE NEEDED TO VIEW PHOTOS ONLINE
-Individual School photos- all schools grades PreK-11 grade Fall and Spring seasons.
-Kindergarten cap and gown
If your photo requires an event code and you don’t have it, please call 352-596-2686 and we will be able to provide one for you to view and/or purchase online
NON-EVENT CODE PHOTOS
-Recreational Sport Leagues – Any YMCA, Little League, Soccer, Football, Cheer, Happy Feet
-School sports- all Highschool, Middle school, Private Schools
-School events-Proms, Homecoming, Dances, Holiday events, Class photos, etc.…
-High School Senior-Senior panoramic, Senior Yearbook photo (only if taken at school and not in the studio). Senior Cap and Gown photo (only if taken at the school and not at the studio).
If you do not require an event code click VIEW ALL PHOTOS HERE and select the corresponding category for what you are looking for and follow the path to your photos.
I don’t see my photos online
Photography that was performed OUTSIDE of our studio is usually grouped by the organization, or event and placed online for viewing and ordering. If you or your child were photographed IN THE STUDIO, during a private session, chances are that you will not find them online. If you would like to view them online please call 352-596-2686 and we can web host them for you, or you can come to our lobby and view them there. (limited lobby hours, please call in advance).
Your child may have missed picture time and was not photographed. NO PROBLEM we can schedule a retake in our studio. Call to make a quick appointment free of charge.
I don’t like my (or my child’s) photo
If you are unhappy with the photo taken, we can retake the photo in our studio. There is no session fee for retakes. Call 352-596-2686 to schedule a quick session. If you have already ordered a package or email, we will replace it at no charge so long as you bring back the original product(s) when you come in for your retake.
I never received photos that I paid for
School Photos (any)- Please check with your child, child’s teacher, and look in their backpack. You might be surprised. Sometimes the photos are left at school or the money was never handed to the photographer on picture day.
If none of these efforts produce results, please click the Forms and Documents Link Here. Fill out and submit the corresponding form and we will contact you regarding your concern. If you prefer to call us at (352) 596-2686 we can help you via phone (please note – we must research and call you back with details) Either way we are happy to help and will make sure you have everything you paid for.
Recreational sport photos
Check with your child’s coach first (they were delivered to the organization divided by team and handed to the head coach)
Check the concession stand (that is where all the lost things go)
If none of these efforts produce results, please click the Forms and Documents Link Here. Fill out and submit the corresponding form and we will contact you regarding your concern. If you prefer to call us at (352) 596-2686 we can help you via phone (please note – we must research and call you back with details) Either way we are happy to help and will make sure you have everything you need.
I lost the proof flyer, can I still order?
YES – Just call 352-596-2686 we can take your order over the phone, and or give your instructions to view and order online.
I forgot to order on picture day, can I still get pictures?
YES – Just call 352-596-2686 we can take your order over the phone, and or give your instructions to view and order online.
Can I still order pictures from last year or season?
YES- We have photos archived as far back as 2010 and even longer in some cases!!! – Just call (352)596-2686 we can take your order over the phone, and or give your instructions to view and order online.
I never received my picture package or emailed image from the retake day at school
Please click the Forms and Documents Link Here. Fill out and submit the corresponding form and we will contact you regarding your concern. If you prefer to call us at (352) 596-2686 we can help you via phone (please note – we must research and call you back with details) Either way we are happy to help and will make sure you have everything you paid for.